Sony Arouje

a programmer's log

Posts Tagged ‘Samsung Galaxy Tab 10.1

Galaxy Tab Oil slick issue–Samsung’s response

with one comment

After I wrote this post, I sent the Link to Samsung India customer support via email. The response was fairly quick, I got a call from technical department and instructed me to contact Samsung UK. So I contacted Samsung UK through email.

Contacting Samsung UK via email is bit tricky as their was no direct link to open the Email popup window, but Samsung India has that option. I noticed that Samsung India’s SITE_ID is 50 and Samsung UK’s is 31. I decided to give a try by copying the email link from Samsung India and just change the SITE_ID from 50 to 31.

The URL for emailing Samsung UK is https://contactus.samsung.com/customer/contactus/formmail/mail/MailQuestionProduct.jsp?SITE_ID=31

Then pasted the new URL in chrome and sent a mail like what I sent to Samsung India. Hoping that I will get some lame excuses some days later. To my surprise I got the response from Samsung UK within 24hrs and they accepted that Samsung is aware of the Oil slick issue. Below is the response I got from Customer support.

Dear Sony
Thank you for contacting Samsung.
In response to your query, please be advised that the "oil slick" issue is something that we are aware has effected a small number of devices within the UK. Do you have a UK residence or an address in the UK? We are offering a service or replacement of these devices within the UK. If you require any further assistance, please contact Samsung again and we will be more than happy to help.

Kind regards
xxxxxxxxxx
Online Support Team
SAMSUNG Customer Support Centre

I provided my contact address in UK and they provided me a service centre address (free and a paid posting address). I had some further clarifications and the support team was very helpful in resolving all the my questions. At last I sent my tab to the address customer support provided. Hopefully I will get my Oil slick free tab in another two weeks. I will update the status once I got my tab in hand.

Written by Sony Arouje

November 15, 2011 at 12:31 am

Think twice before buying Samsung Galaxy Tab 10.1

with 5 comments

A month ago I bought a brand new Samsung Galaxy Tab 10.1 (Wi-Fi model, Android 3.1) from UK. Every thing was fine until I reached Bangalore, my luck ran out and it started showing the famous OIL SLICK (Newton Ring) issue. I called up Samsung Customer Care also sent a mail regarding the issue. I got a reply from Customer care that, I should visit a Service center in Bangalore. As per the instruction I went to the Service center to try my luck. Service center told that my issue is a Manufacturing Defect and my Tab 10.1 doesn’t have international warranty so they cant do any thing with my tab. This states one thing that Samsung’s Customer care and Service center are not in sync, pathetic.

I regret my decision of buying Galaxy Tab 10.1, I could have buy iPad2 or any other Android tab. I bought an Android tab because I wanted to do some development in Android world. Galaxy tab 10.1 showcased as one of the best tablet in Android world and I fall into that trap.

Samsung should have guts to admit that their Tab has manufacturing defect and will replace from any where. But till now not a single word from Samsung about this issue, how pathetic.

My advice to others are don’t buy Galaxy Tab 10.1, today or tomorrow your tab also shows Oil Slick issue. If you still want to buy then.

  • Make sure you have a room that’s very cold like refrigerator, research shows that keeping Tab 10.1 in refrigerator for 5 minutes will remove Oil slick for some time. So if you have a very cold room and you work on your Tab in that room, Oil Slick issue may not arise again.
  • Try to win a lottery or wait until you win the lottery. So that you can make sure that you are lucky and the probability of getting Tab without Oil Slick is high (Just buy a low cost lottery, it is to make sure you have luck)
  • Wait until Samsung declares that the Oil Slick issue is permanently resolved.

If you are not specific about Android OS better go for iPad2. I can guarantee that Apple’s customer support is wonderful. I bought an iPhone 3G when it first launched and my phone’s touch screen has some defect. I went to a Apple’s customer care center, after the examination they simply replaced it with a new one. They haven’t asked a single question, no bills, no warranty card just gave me a new phone. As a customer we expect these kind of Customer support what Apple provides not the pathetic and unprofessional support what Samsung is providing.

 

I am not Alone

Google search shows that I am not alone, couple of links talks about this issue. You can search your self and search will come up with more than 10 page search result.

http://galaxytablife.com/2011/07/galaxy-tab-10-1-moisture-oil-slick-problem/

http://forums.cnet.com/7723-13973_102-540466.html

http://www.galaxytabforums.net/forum/galaxy-tab-10-1-help/953-i-have-dreaded-oil-slick-under-screen-problem-my-gt-10-1-what-do.html

 

Some owners replaced their Galaxy tab several times, that shows how wonderfully Samsung manufactured the Tab 10.1. Please spread the awareness to keep people away from purchasing this buggy Galaxy Tab 10.1 

 

Spread the Awareness

Friends spread the news, you may save your friends or family falling into the trap of Galaxy Tab 10.1. If you own a Galaxy Tab let me know your experience by updating in comment section.

All the best if you still considering to buy a Galaxy Tab 10.1

Edit: see the response from Samsung Customer Support UK

Written by Sony Arouje

October 17, 2011 at 11:38 am

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