Sony Arouje

a programmer's log

Think twice before buying Samsung Galaxy Tab 10.1

with 5 comments

A month ago I bought a brand new Samsung Galaxy Tab 10.1 (Wi-Fi model, Android 3.1) from UK. Every thing was fine until I reached Bangalore, my luck ran out and it started showing the famous OIL SLICK (Newton Ring) issue. I called up Samsung Customer Care also sent a mail regarding the issue. I got a reply from Customer care that, I should visit a Service center in Bangalore. As per the instruction I went to the Service center to try my luck. Service center told that my issue is a Manufacturing Defect and my Tab 10.1 doesn’t have international warranty so they cant do any thing with my tab. This states one thing that Samsung’s Customer care and Service center are not in sync, pathetic.

I regret my decision of buying Galaxy Tab 10.1, I could have buy iPad2 or any other Android tab. I bought an Android tab because I wanted to do some development in Android world. Galaxy tab 10.1 showcased as one of the best tablet in Android world and I fall into that trap.

Samsung should have guts to admit that their Tab has manufacturing defect and will replace from any where. But till now not a single word from Samsung about this issue, how pathetic.

My advice to others are don’t buy Galaxy Tab 10.1, today or tomorrow your tab also shows Oil Slick issue. If you still want to buy then.

  • Make sure you have a room that’s very cold like refrigerator, research shows that keeping Tab 10.1 in refrigerator for 5 minutes will remove Oil slick for some time. So if you have a very cold room and you work on your Tab in that room, Oil Slick issue may not arise again.
  • Try to win a lottery or wait until you win the lottery. So that you can make sure that you are lucky and the probability of getting Tab without Oil Slick is high (Just buy a low cost lottery, it is to make sure you have luck)
  • Wait until Samsung declares that the Oil Slick issue is permanently resolved.

If you are not specific about Android OS better go for iPad2. I can guarantee that Apple’s customer support is wonderful. I bought an iPhone 3G when it first launched and my phone’s touch screen has some defect. I went to a Apple’s customer care center, after the examination they simply replaced it with a new one. They haven’t asked a single question, no bills, no warranty card just gave me a new phone. As a customer we expect these kind of Customer support what Apple provides not the pathetic and unprofessional support what Samsung is providing.

 

I am not Alone

Google search shows that I am not alone, couple of links talks about this issue. You can search your self and search will come up with more than 10 page search result.

http://galaxytablife.com/2011/07/galaxy-tab-10-1-moisture-oil-slick-problem/

http://forums.cnet.com/7723-13973_102-540466.html

http://www.galaxytabforums.net/forum/galaxy-tab-10-1-help/953-i-have-dreaded-oil-slick-under-screen-problem-my-gt-10-1-what-do.html

 

Some owners replaced their Galaxy tab several times, that shows how wonderfully Samsung manufactured the Tab 10.1. Please spread the awareness to keep people away from purchasing this buggy Galaxy Tab 10.1 

 

Spread the Awareness

Friends spread the news, you may save your friends or family falling into the trap of Galaxy Tab 10.1. If you own a Galaxy Tab let me know your experience by updating in comment section.

All the best if you still considering to buy a Galaxy Tab 10.1

Edit: see the response from Samsung Customer Support UK

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Written by Sony Arouje

October 17, 2011 at 11:38 am

5 Responses

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  1. […] I wrote this post, I sent the Link to Samsung India customer support via email. The response was fairly quick, I got […]

  2. Hey, this is very informative.. i didn’t know they don’t cover international warranty. this is a serious problem.

    cellphonecity112

    November 17, 2011 at 9:08 am

    • yes it is a big problem. Now for any issue with my tab I have to send it to UK :), am really screwed up.

      Sony Arouje

      November 17, 2011 at 10:47 am

  3. Hello Everyone
    I am from India and using Samsung Galaxy Y. Some days ago, I went to Samsung Service Centre, as got some water damage. And they checked that, and told me that the phone touch and jack are destroyed and have to replace these. I said okay coz my phone was under warranty. But they told me that they would charge me 4000/-. As it was near the half amount of new phone’s price. Then I went to another service centre and they told me to charge 1600/-. So I gave my phone to them as they were charging fewer amounts then first one. But my some of friends told me that they have charged me unnecessarily. Because if our any product is under warranty, the company pay for their repair. So I contacted the centre for same but they didn’t respond me for my issue. So, I filed my complaint at http://consumercourt.net/forum.php had bookmarked for future use. I just hope for great help from their side as soon as possible. I just shared my experience to aware you guys. I hope it worked.
    Thanks!

    Mahi Kashyap

    October 9, 2012 at 5:21 pm

  4. My goodness. I wish I’d seen this before I bought my Samsung Galaxy tab a10.1, this past December. Mine went completely DEAD! All of a sudden! I found out from Samsung, that mine is under international warranty. They won’t help. I feel as though I’m at the beginning of the run-a-round. Very disappointed in this company. I purchased mine through Amazon. I can only hope their 3rd party seller will help me. Spending over $300 on a tablet you expect is a quality product, feels like a slap in the face, when you’re being given the run-a-round, especially when you own more Samsung products from blue ray DVD players, phones, a Galaxy tab a 7.0, and s8.4. I won’t be in a hurry to purchase anything Samsung, in the future. Hmm, I guess i see what happens now, but definitely, won’t be holding my breath.

    Anonymous

    April 2, 2017 at 12:27 am


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