Sony Arouje

a programmer's log

Posts Tagged ‘Newton Ring

Think twice before buying Samsung Galaxy Tab 10.1

with 5 comments

A month ago I bought a brand new Samsung Galaxy Tab 10.1 (Wi-Fi model, Android 3.1) from UK. Every thing was fine until I reached Bangalore, my luck ran out and it started showing the famous OIL SLICK (Newton Ring) issue. I called up Samsung Customer Care also sent a mail regarding the issue. I got a reply from Customer care that, I should visit a Service center in Bangalore. As per the instruction I went to the Service center to try my luck. Service center told that my issue is a Manufacturing Defect and my Tab 10.1 doesn’t have international warranty so they cant do any thing with my tab. This states one thing that Samsung’s Customer care and Service center are not in sync, pathetic.

I regret my decision of buying Galaxy Tab 10.1, I could have buy iPad2 or any other Android tab. I bought an Android tab because I wanted to do some development in Android world. Galaxy tab 10.1 showcased as one of the best tablet in Android world and I fall into that trap.

Samsung should have guts to admit that their Tab has manufacturing defect and will replace from any where. But till now not a single word from Samsung about this issue, how pathetic.

My advice to others are don’t buy Galaxy Tab 10.1, today or tomorrow your tab also shows Oil Slick issue. If you still want to buy then.

  • Make sure you have a room that’s very cold like refrigerator, research shows that keeping Tab 10.1 in refrigerator for 5 minutes will remove Oil slick for some time. So if you have a very cold room and you work on your Tab in that room, Oil Slick issue may not arise again.
  • Try to win a lottery or wait until you win the lottery. So that you can make sure that you are lucky and the probability of getting Tab without Oil Slick is high (Just buy a low cost lottery, it is to make sure you have luck)
  • Wait until Samsung declares that the Oil Slick issue is permanently resolved.

If you are not specific about Android OS better go for iPad2. I can guarantee that Apple’s customer support is wonderful. I bought an iPhone 3G when it first launched and my phone’s touch screen has some defect. I went to a Apple’s customer care center, after the examination they simply replaced it with a new one. They haven’t asked a single question, no bills, no warranty card just gave me a new phone. As a customer we expect these kind of Customer support what Apple provides not the pathetic and unprofessional support what Samsung is providing.

 

I am not Alone

Google search shows that I am not alone, couple of links talks about this issue. You can search your self and search will come up with more than 10 page search result.

http://galaxytablife.com/2011/07/galaxy-tab-10-1-moisture-oil-slick-problem/

http://forums.cnet.com/7723-13973_102-540466.html

http://www.galaxytabforums.net/forum/galaxy-tab-10-1-help/953-i-have-dreaded-oil-slick-under-screen-problem-my-gt-10-1-what-do.html

 

Some owners replaced their Galaxy tab several times, that shows how wonderfully Samsung manufactured the Tab 10.1. Please spread the awareness to keep people away from purchasing this buggy Galaxy Tab 10.1 

 

Spread the Awareness

Friends spread the news, you may save your friends or family falling into the trap of Galaxy Tab 10.1. If you own a Galaxy Tab let me know your experience by updating in comment section.

All the best if you still considering to buy a Galaxy Tab 10.1

Edit: see the response from Samsung Customer Support UK

Written by Sony Arouje

October 17, 2011 at 11:38 am

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